FREQUENTLY ASKED QUESTIONS
Do you provide international delivery?
Yes, we deliver prints globally. We are not responsible for customs taxes or any other complications with deliveries to the country you live in. If there are any such issues, your print can be delivered elsewhere and collected personally. Some customers choose to do this.
How will my print be delivered?
Your print will be placed in a protective sleeve and carefully rolled up in a hard cardboard tube. Prints are normally delivered by registered postal service. This has proven to be a reliable method to safely deliver prints worldwide.
Can I get a refund if I change my mind?
Yes, you can. If you notify us before the print is sent we will refund you the full amount you paid for the print. If the print has already been sent, you need to return it. Once we have the received the print in perfect condition we will refund you the full amount paid minus a 10% admin fee.
How long will it take to arrive?
Once you have placed an order, depending on your location, it will normally take between 1-2 weeks.
Will my print will arrive safely?
We have delivered prints worldwide and have never had any problems. However, if your print does arrive damaged, you need to inform us by email within 5 working days. As it is a limited edition print, you need to return it to us. We will replace the damaged print with another edition and deliver that one to you. We will also refund your delivery costs.
It is very unlikely that any damage will occur.
Can I order a framed print?
Framed prints are too costly to deliver internationally, so prints are delivered unframed, usually rolled up in a hard tube.
(Note: we have a few framed prints for sale in Dubai. Contact us if you are located there and interested in this option.)
HOW SHOULD I FRAME MY PRINT?
Depending on your taste and the space where you wish to hang your print, there are a variety of framing materials and styles that you can choose from. Framing can be minimal in classic photographic metal or wood frames to more ornate examples such as some of those shown above.
Have any other questions or concerns?
Call us on
00 34 664 631 360
or use the form on the right for your query
or send an email