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FREQUENTLY ASKED QUESTIONS ABOUT BUYING A PRINT
Do you provide international delivery?
Yes, prints are sent globally. I am not responsible for customs taxes or any other complications with deliveries to the country you live in. If there are any such issues, your print could be delivered elsewhere and collected personally. Some customers choose to do this.
How will my print be delivered?
Your print will be placed in a protective sleeve and carefully rolled up in a hard cardboard tube. Prints are normally delivered by registered postal service. This has proven to be a reliable method to safely deliver prints worldwide.
Will my print will arrive safely?
I have delivered prints worldwide with no problems. However, if your print does arrive damaged, you need to notify me by email within 1 week of receipt. As it is a limited edition print, it will need to be returned within 2 weeks. The damaged print will be replaced with another print from that edition and delivered to you at no extra cost.
How long will it take for the print to arrive?
Once you have placed an order, it will normally take up to 1 week to prepare the print, plus another week or more to arrive, depending on your location.
Can I get a refund if I change my mind?
I do not offer refunds, for the simple reason that removing a print from its packing tube and then re-rolling it up again and repacking it can cause irreversible damage. To date I have not had anyone request a refund, which tells me that the buyers have all been happy with their purchases!
Can I order a framed print?
Framed prints can be fragile and costly to deliver internationally, so prints are delivered unframed, rolled up in a hard tube.
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